General Terms and Conditions
1. General Provisions
These General Terms and Conditions (hereinafter: Terms and Conditions) constitute an agreement between Melani Peer s.p. (hereinafter: the Seller) and the customer of the CONNECT online store. The Terms and Conditions also regulate the terms of use of the online store at www.connect-workshops.eu, the rights and obligations of the Seller and the User, and the content of the concluded sales agreement.
The Terms and Conditions are an integral part of the contract, and therefore, the Seller will notify the customer of the Terms and Conditions at the beginning of the purchasing process and ask for confirmation that the customer is familiar with and agrees to them. Since the Terms and Conditions applicable at the time of submitting the online order bind the customer, it is advised to read the Terms and Conditions carefully before using the online store.
The Seller reserves the right to change the Terms and Conditions of the CONNECT online store.
2. Seller information
Naziv podjetja: Grafično in notranje oblikovanje ter svetovanje, Melani Peer s.p.
Skrajšani naziv podjetja: Melani Peer s.p.
Sedež podjetja: Rogatec
Poslovni naslov podjetja: Pot k ribniku 16, 3252 Rogatec
Matična številka: 9810161000
Davčna številka: 33868867
Elektronski naslov: info@connect-workshops.eu
Spletno mesto: www.connect-workshops.eu
Transakcijski račun: IBAN SI56 6100 0002 9971 795, odprt pri DH d.d.
The CONNECT online store is operated by Melani Peer s.p., which is also the Seller.
3. Service offer
In the CONNECT online store, the customer can choose and order products classified into different categories. Ordering takes place online, 24 hours a day, every day of the year.
Due to the nature of online business, the online store's offer is frequently and quickly updated. The Seller makes efforts to keep the product information and their photographs updated and accurate. If products are out of stock, this will be clearly indicated on the website or in the email received by the customer upon order.
Prices of products are displayed in euros (EUR), including VAT, excluding shipping costs, potential discounts, and promotional prices. Prices are valid at the time of placing the order and are not pre-determined for any period. Prices are valid for payment with the methods listed below under the respective conditions.
All special offers in the online store are valid until the specified date or until stocks are sold out. Discounts and special offers exclude each other, unless otherwise stated. The Seller reserves the right to change prices without prior notice.
Products may not be purchased for resale or profit-making purposes. Such resale or use for profit is prohibited. Modifications, copying, or other imitation of products listed on the website are also prohibited.
4. Order process in the online store
4.1. Choosing a product
In the online store, the customer selects the desired product by clicking on it. After entering all the necessary details regarding the product, the customer clicks the "Add to Cart" button.
The system will then notify the customer that the product has been added to the cart. By clicking on the "View Cart" button or on the shopping cart icon in the top right corner, the customer can open the contents of the cart. The purchase is completed by clicking on the "Proceed to Checkout" button.
4.2. Changing quantity and removing items from the cart
If the customer made an error or changed their mind about the quantity of the selected product, they can easily change the quantity or remove the product by clicking the shopping cart icon in the top right corner. The customer can correct the quantity by entering the correct number/quantity or by clicking the −/+ buttons. A product can be removed by clicking the cross next to the product.
4.3. Proceed to checkout
The customer continues the purchase process by clicking the "Proceed to Checkout" button. To complete the order, the customer must fill in the following fields:
If the customer has a coupon code, they click the "Have a coupon?" link and enter the code. Coupon codes cannot be applied to discounted items.
If the customer has received a gift card, they click the "Received a gift card from a loved one?" link and enter the gift card code. The customer can also use a coupon code in addition to the gift card code.
Billing Information: The form requires the necessary data to confirm and complete the order and to deliver the product.
If the customer wants the product delivered to a different address, they click "Deliver to a different address" and enter the required data.
If the customer wishes, they can sign up for receiving exclusive newsletters by clicking the box "Sign up for our exclusive newsletters."
If the customer wishes to add any notes to their order, they can enter them in the "Order Notes (optional)" section.
The customer then selects a payment method and is also notified of the Terms and Conditions, which they must confirm by clicking "I have read and agree to the website's terms and conditions*."
4.4. Order review
Before submitting the order, the screen will display all the key order details for the customer to verify and modify if necessary: the list of products added to the cart, and the prices of the selected products. Any errors regarding the desired products or quantities can be corrected by clicking "back" in the browser and making changes in the cart. The customer can also verify entered details and correct any data input mistakes if necessary. The system will alert the customer if they have missed filling in any mandatory fields for the order or if they have entered incorrect data.
4.5. Completing the order
The order will be submitted when the customer clicks the "Buy Now" button. If the order is successfully placed, a "Thank you for your order" message will appear on the website.
4.6. Confirmation of contract
After placing the order, the customer will receive a confirmation of the concluded contract.
The confirmation will be sent to the customer's email, and they will also be able to save the Terms and Conditions in PDF format by clicking on the link in section 16 of these Terms and Conditions.
5. When is the sales agreement concluded?
The sales agreement is concluded at the moment the online store sends the first email to the customer regarding the status of their order. From this moment, all prices and other conditions are fixed and apply to both the Seller and the customer. The customer will receive the confirmation of the concluded contract via email.
The customer is considered the person whose details are provided when placing the order. Subsequent changes to customer details are not possible.
The customer must be of legal age to make a purchase.
The sales agreement serves as confirmation of the concluded contract along with these Terms and Conditions.
The confirmation of the concluded contract is electronically stored on the provider's server.
6. Payment and invoices inssuance
The following payment methods are available in the online store:
Direct bank transfer
Payment by Visa/Mastercard credit card
Payment via PayPal or credit card
In the case of direct bank transfer, the customer makes the payment to the Seller’s bank account, using the order ID as the reference. The customer has 48 hours to make the payment; otherwise, the order is considered canceled.
In the case of payment via PayPal or credit card, the customer follows the terms of the selected payment provider.
The Seller will begin processing the order and delivering the product once the payment is received.
An invoice for the purchase will be sent to the customer via email.
7. Shipping and delivery
The Seller will prepare the product (gift card) and hand it over to the shipping service within the agreed time frame.
The Seller ships within Slovenia using the Slovenian Post, with a delivery cost of 3.90 EUR for orders up to 50 EUR, and free shipping for orders over 50 EUR.
8. Gift cards
A gift card is a document issued by the Seller upon payment, either in electronic form (the customer receives an email with the gift card code) or physical form. Each gift card has its own number, and the Seller is obliged to accept it as payment for products sold in the online store.
Gift cards can be purchased in four fixed amounts: 25 EUR, 50 EUR, 75 EUR, or 100 EUR.
The validity of the gift card is one year from the date of issue, unless otherwise indicated by the Seller.
Gift cards cannot be exchanged for cash. The card must be used in its entirety. If the value of the purchase exceeds the value of the gift card, the customer must pay the difference. The value of the purchase must be equal to or greater than the gift card value.
8.1. Using the gift card (at the final step of the purchase)
The process for purchasing a gift card is the same as for all other products, as described in section 4.
The customer fills in the recipient's information (name, surname, and email address) and the customer’s details. Optionally, they can include a message for the recipient. The customer then clicks "Add to Cart."
The payment process for the gift card is the same as for all other products, as described in section 6.
After the order is successfully placed, the recipient will receive the gift card either via email or physical mail, and the customer will receive a payment confirmation.
In the case of payment by direct bank transfer, the recipient will receive the gift card after the customer completes the transaction and receives the payment confirmation.
9. Cancellation and changes
The Seller reserves the right to cancel or reschedule the workshop in case of insufficient registrations or other unforeseen circumstances.
In case of cancellation by the Seller, participants will receive a full refund or be offered a credit note in the form of a coupon code, which the customer can use for the next purchase in the online store.
We understand that unforeseen situations may affect your attendance. However, due to our commitment to each workshop, last-minute cancellations (less than 72 hours before the event) create organizational challenges. In this case, we are unable to offer a refund. However, in case of force majeure, we are happy to provide a 25% discount for the next workshop. If you cancel at least 7 days before the workshop, we will refund 90% of the fee or issue a 100% credit, valid for six months.
To request a refund, including the customer’s personal details and bank account information for the refund, the request must be sent to the email address: info@connect-workshops.eu.
All payments made will be refunded to the customer within 14 days to the bank account provided by the customer in the refund request or by issuing a credit note in the form of a coupon code, which the customer can use for the next purchase in the online store. If the purchase was made using a gift voucher, the Seller will not refund the voucher but will issue a credit note in the form of a coupon code, which the customer can redeem for the next purchase in the online store.
10. Intellectual property rights
The entire content of the website, regardless of the form (texts, images, videos, sounds, etc.), is protected by copyright and related rights. The holder of the moral and material copyright and related rights to the website content is the Seller.
The content on the website may not be used for any other purpose than for the customer's private use, unless the Seller has previously granted written and explicit permission otherwise. In case of abuse, the customer is liable both criminally and financially.
11. Protection of Personal Data
All detailed information about the processing of personal data can be found in the Privacy Policy section. The customer must be aware that they are required to provide their personal data to the seller in an accurate and truthful form, and they are also obligated to inform the seller of any changes to their data. By accepting these Terms and Conditions, the customer confirms that the personal data they have provided is correct.
12. Limitation and exclusion of liability
The seller reserves the right to disable the website or restrict access to it due to technical or other issues and maintenance, which may also result in disabling or obstructing the use of the online store. The seller is not responsible for compensating any damage or costs incurred by the customer due to the termination, malfunction, or obstruction of the website's operation. The seller reserves the right to change the offer, printing errors, and limited availability.
The seller is not liable for any damage that may occur to the customer's hardware, software, or other equipment due to the use of the website. The customer must ensure proper protection of their equipment (antivirus, etc.) before using and accessing the website.
The customer must ensure the appropriate security and confidentiality of the data used to log in to the website. The seller is not responsible for any damage that may occur to the customer due to unauthorized disclosure or use of registration data.
13. Application of law
These Terms and Conditions, the sales contract, and the relationship between the customer and the seller are governed by Slovenian law, except in cases where, according to EU legislation, consumer protection provisions of another country’s law must also be applied alongside Slovenian law.
Any disputes arising from these Terms and Conditions, the sales contract, or the relationship between the customer and the seller will be attempted to be resolved amicably by the parties. If an agreement is not possible, the competent court in Celje will decide on the dispute.
14. Complaints and dispute resolution
14.1. Complaint procedure
The seller respects the applicable consumer protection laws and strives to provide an effective system for handling complaints.
In the event of any issues, the customer should contact the seller via email at info@connect-workshops.eu, where they can file their complaint. The complaint handling procedure is confidential. The seller is confident that any concerns, issues, or complaints from the customer can be resolved quickly, effectively, and amicably.
14.2. Out-of-court consumer dispute resolution
The seller does not recognize any out-of-court consumer dispute resolution body as competent to resolve a consumer dispute that the customer may initiate under the Consumer Dispute Resolution Act.
The seller provides an electronic link on their website to the online platform for resolving consumer disputes (ODR). The platform is available at the following link: Online Dispute Resolution | European Commission (europa.eu).
15. Terms and coditions in PDF format
The customer can download and save these Terms and Conditions in PDF format.
We wish you many pleasant and successful purchases!
These Terms and Conditions are effective from 23.03.2025.